This privacy policy explains how we collect and use your personal information.

1. What personal information do we collect?

The kind of personal information we may collect, store and use are the following:

1. We obtain information about you when you contact us – this could include your name, your address, your email address and phone number.
2. We will store information about the products and services you hold or have shown an interest in.
3. Data about your computer and your visits to our website (please see separate page about the cookies on this site).
4. If you communicate with us via our social media pages (e.g. when you place a comment or click the like button, we may receive the data.  See the privacy policy of your social media provider for more information about the personal data we receive and how you can change your settings).
5. We process information that you provide voluntarily. However, if this is the personal information of another person, not yourself, it is imperative that you first obtain their consent to disclose and process their information.

2. How do we use your personal information?

We use your data:

1. For the supply of our services and maintaining contact with you.
2. For research to improve our services.
3. For our administration and compliance with legislation and regulation.
4. To carry out the terms and conditions of any contract we enter into with you, and to provide you with the information, products and services that you request from us.
5. Feedback on your views of our products and services in order to reply to your queries. 

Where you submit personal information for publication on our website (e.g. testimonials), we will publish and otherwise use that information in accordance with the permission you grant us.

We will not release your personal information to any third parties for the purpose of direct marketing.

3. Who do we share your personal information with?

We may disclose your personal information to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this privacy policy.

1. Only if by law held to do so shall we supply your data to supervisory authorities, tax authorities and investigate authorities.
2. In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).
3. Any other person, provided that you have given your consent. We will never sell, distribute or otherwise share your personal information unless we have your permission.

4. How do we secure your personal information, and how long do we retain it?

We implement appropriate technical and organisational measures to prevent the loss, misuse or alteration of your personal information/data.

We will store all the personal information you provide on our secure (password and firewall-protected) servers.

The security measures we use are designed to provide a level of protection security appropriate to the risk of processing your personal information.

You accept that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

You are responsible for keeping your password and other login details confidential. We will not ask you for your password.

We retain your data as long as required to realise the objectives as described in this privacy statement but generally no longer than 2 years after your last interaction with us, unless insofar as such is necessary for compliance with our statutory obligations or for the benefit of potential disputes.

If we no longer require your data then we will destroy your data or anonymise it in order that it can no longer be linked to you.

5. Policy amendments

We may update this privacy policy from time to time in response to changing legal, technical or business developments. We encourage you to periodically review this page for the latest information on our privacy practices.

6. Your rights

You have the right to access information held about you. Your right of access can be exercised in accordance with the Data Protection Act.

Any access request may be subject to a fee of £10 to meet administration charges.

You will need to supply appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).

We may withhold such personal information to the extent permitted by law.

You may instruct us not to process your personal information for marketing purposes, by sending an email to us. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

If you have any questions, comments or requests, please email us at: enquiries@abeilles.co.uk. If you have requested to stop direct marketing communications from us please note that you may continue to receive communications for a short period after changing your preferences while our systems are fully updated.

7. Third-party websites

The website contains links to other websites that may offer useful information to our visitors. We are not responsible for the privacy policies or practices of third party websites. We provide these links to you only as a convenience and the inclusion of any link does not imply endorsement of the relevant website by Abeilles.

If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies or those linked websites.

8. Updating information

Please help us keep our records up to date. If any of the personal information which we hold about you needs to be corrected or updated, it is your responsibility to let us know, so we are able to give you the level of services required.

9. Contact

If you have any questions about this privacy policy please email us: enquiries@abeilles.co.uk.